Daphne Michiko Hawkins
Objective
B.A. English and Criminal Justice Graduate seeking full-time employment in the Puget Sound.
Experience
Scheduling Case Manager — Planet Depos — Remote December 2021 - Present
Coordinating with domestic and international law firms to schedule court reporting, interpreting, and trial services for a variety of litigation matters; communicating with clients and internal teams to ensure that case-managed matters, such as high-profile cases, are noted with the appropriate services and specifications; and providing excellent customer service and attention to detail in all aspects of the position.
Senior Case Manager — First Choice In-Home Care — Tacoma, WA April 2021 - December 2021
Led a team of Case Managers and bolstered their individual performance through creative and adaptive management; facilitated accurate and constructive performance reviews by engendering collaborative, forthright, and communicative relationships with direct reports; conducted weekly meetings and audited caseloads of teammates as needed; and performed all duties included in the Case Manager position, noted below.
Case Manager — First Choice In-Home Care — Tacoma, WA April 2020 - April 2021
Maintained a caseload of 90+ clients and consistently exceeded weekly and monthly quotas; recognized for top performance, company-wide, on monthly and annual reports; generated 2-5 new clients weekly by promptly following up on leads and referrals to schedule and complete intakes; coordinated and dispatched caregivers according to client schedules and preferences; triaged client issues and threats to client wellness or safety by contacting appropriate emergency services personnel and reporting changes in condition to state case resource management; and provided excellent customer service and action-oriented staffing solutions.
Title Clerk / Administrative Assistant — Ehli Auctions — Tacoma, WA November 2018 - March 2020
Completed and filed detailed title paperwork for all vehicles sold, transcribed lotting and descriptions for the auction website, cashiered for bi-monthly auction checkouts, and provided excellent customer service.
Quality Assurance Associate — Bay Area Compliance Laboratories — Sunnyvale, CA June 2017 - July 2018
Provided quality assurance, customer service, and a smooth channel of communication betwixt the various departments of the organization.
Document Control Clerk — Bay Area Compliance Laboratories — Sunnyvale, CA June 2017 - July 2018
Compiled, edited, and processed reports to ensure an adherence to the requirements of international regulatory agencies.
Intern, Editing and Publishing — Rutgers University, Dialogues@RU — New Brunswick, NJ January 2017 - May 2017
Edited and published a multidisciplinary academic journal, and helped to plan and run the Undergraduate Research and Writing Conference.
Cinema Studies Section Leader — Rutgers University, Demarest Hall — New Brunswick, NJ August 2016 - May 2017
Participated in hall government, planned and organized events both building-wide and campus-wide, and held once-weekly discussion sections about film and popular culture.
Theater Crew — Santana Row CineArts — San Jose, CA Summer 2016
Assisted in all aspects of the theater, including box office, concessions, customer service, and janitorial duties.
5th Grade English, Teacher’s Assistant — Math Enrichment — San Jose, CA Summer 2013 & 2014
Graded papers, coordinated communication between parents and teachers, assisted students with daily assignments, taught lessons, handled office-related tasks on an administrative level, supervised students of all ages during recesses, and worked before-school care.
1st Grade Math, Teacher’s Assistant — Math Enrichment — San Jose, CA Summer 2012
Worked in the classroom, graded papers and attended to the students’ needs, handled office-related tasks, supervised students of all ages during recesses, and worked before-school care and after-school care.
Swim Instructor — De Anza Cupertino Aquatics & Northwest YMCA — Saratoga, CA June 2010 - May 2012
Educated a multitude of students between the ages of two and sixteen at a variety of different skill levels.
Front Desk Volunteer — Northwest YMCA — Cupertino, CA September 2009 - October 2012
Admitted members to the facility, answered phone and in-person inquiries, assisted with filing and organization, and helped members with program registration.
Education
The Harker School — Class of 2013
Rutgers University — 3.3 Cum. GPA — B.A. English and Criminal Justice double-major, Classics minor — Class of 2017
Honors, Awards, and Citations
Fine Work Award — For consistently providing excellent work and exceeding goals in all facets of the position. Awarded by First Choice In-Home Care in June 2021, voted on by the entire company.
Rookie of the Year Award — For outstanding performance during the first year in the position. Awarded by First Choice In-Home Care in January 2021, voted on by the entire company.
National Merit Scholarship Commendation — For excellent performance on the PSAT.
President’s Volunteer Service Award — For over 100 hours of volunteer work.
Iron Eagle Award — For unparalleled dedication to both the team and the sport, awarded by Harker Varsity Water Polo.
References
Available upon request!